Return & Exchange Policy

Last Updated: [01-04-2026]

Return Window

7-day return window from the date of delivery. Items must be: unworn and undamaged · in original packaging with all tags attached · with original invoice or order confirmation.

Non-Returnable Items

Earrings (hygiene reasons) · Customised or engraved pieces · Final sale / clearance items · Gift cards..

How to Initiate a Return

1. Email hello@pearlypenny.in — "Return Request — Order #[XXXX]" — within 7 days of delivery.
2. Include order number, reason for return, and photos if damaged/defective.
3. We respond within 24–48 hours with return authorisation and pickup instructions.
4. Pack securely in original packaging, hand to courier partner.
5. Refund/exchange processed within 5–7 business days of receipt.

Exchange Policy

Exchanges for a different size or equal/higher-value style. If higher value, pay the difference. For a completely different product, initiate a return for a refund and place a new order.

Refund Timeline

Online Payments: Refunded to original method within 5–7 business days of return receipt. COD Orders: Store credit or NEFT bank transfer — share bank details with our support team.