Grievance Redressal Policy

Our Commitment

Your satisfaction is not a policy — it's a priority. If you're ever dissatisfied with our products or service, we want to hear from you and resolve it quickly and fairly.

How to Raise a Grievance

Step 1 — Customer Support: Email hello@pearlypenny.in · WhatsApp: [Your Number] · Mon–Sat, 10am–6pm IST

Step 2 — Grievance Officer (if unresolved in 5 business days):
Name: [Grievance Officer Name] · Email: grievance@pearlypenny.in · Address: [Your Registered Address]
Response: within 15 days of receipt.

Resolution Timeline

All grievances acknowledged within 24–48 hours and resolved within 15 business days. Complex matters requiring investigation will receive progress updates throughout.

Consumer Forum

If not satisfied with our resolution, you may approach the NCDRC or your State Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.